1. Coles- This super market chain tried to engage tweeters by tweeting, "in my house, it's a crime not to buy." This then lead to various negative comments referring to buying locally, and not at the chain!
2. McDonald's- McDonald's inspire customers to share their experiences under the hashtag #McDStories. Unfortunately, many customers did not have flattering things to say about the restaurant.
3. Coca- Cola- Although this certainly wasn’t the intention, Coca-Cola caused a number of Australian Facebook users to throw obscenities towards one another in response to a post by Coke that encouraged users to add a word to the comment of the person above them to write a happy story. This obviously did not go over well and Coca-Cola had to stop the campaign due to an online outbreak with unhappy users of the product.
4. Dr. Pepper- The company ran a campaign that allowed users to opt in and and allow the brand to take over their status updates. Things end bad when a 14 year old girl's status was taken over by an inappropriate comment.
5. QUANTAS- The company was offering a first class luxury flight experience to the person who could explain what a luxury flight experience would mean to them. As you can imagine, it got out of hand and the company thanked all the participants. This is why you must be careful when giving power to the audience.
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